Frequently Asked Questions
We are happy for you to contact us if you have any queries regarding our service, but to help make things easier and to save you some time we’ve put together a list of frequently asked questions and answers below, so please do kindly browse through these and see if the answer to your question is here before contacting us:
Q. Do you offer any discount for bulk purchases?
A. If you intend ordering 10 or more documents in a calendar month please contact us to discuss possible discount terms.
Q. Can I order documents directly from Land Registry?
A. The only document you can order electronically without a portal account is a register view and title plan. The Land Registry portal is intended for business users and involves credit checks and the setting up of a direct debit from your account. Documents can be ordered through the post by completing the appropriate application form without a portal account.
Q. What is the difference between an official copy and a register view?
A. An official copy is admissible in Court as evidence of the content of the register of title to the same extent as the original register. If there is a mistake on an official copy and you suffer financial loss as a result, the Land Registry will usually be liable to you for that loss. They will not be liable for errors on a register view and for this reason; a register view will not usually be acceptable to a buyer in a property transaction.
Q. Are you part of the Land Registry?
A. No. We are an independent business and we hold an account with the Land Registry for the purpose of ordering documents.
Q. How long will it take to receive my documents?
A. We will deal with your order as soon as possible after it is received and orders are monitored 7 days a week. Where the document you ordered can be downloaded from the Land Registry we aim to deliver it to you by email within 48 hours. Where it has to be posted to us, we aim to post it to you by Royal Mail First Class post within 48 hours of receipt by us. The Land Registry Portal hours of service are 06.30 – 22.00 on weekdays and 07.00 – 17.00 on Saturdays. We can only order documents during these times.
Q. Why do I have to pay upfront and not on receipt?
A. Once we order a document from the Land Registry we are committed to pay them for it therefore we need to be sure that we will have the money to do so.
Q. Do I need a Paypal account to use this service?
A. No. Paypal accept payments from non account holders by credit or debit card.
Q. I’ve never used Paypal, is it safe?
A. We are merely Paypal account holders and any security issues should be raised with them, however we can say that Paypal has been a trusted method of making online payments worldwide for a number of years. We will not see your bank, credit or debit card details when you make a payment to us. This data is processed by Paypal.
Q. What type of documents can you supply?
A. Basically, almost any document of which Land Registry holds a copy, including the following:
- Copies of the register and title plan
- Conveyances and transfers
- Leases
- Deeds of covenant
- Deeds of easement
- Historical copies of the register
Q. Are there any documents you can’t supply?
A. We can only supply documents of which the Land Registry holds copies. Sometimes the register of title will refer to a document but details will be set out in the register and a copy will not have been retained. In addition, there are a small number of documents which are marked as private and not available to the public. This is usually because they are commercially sensitive (and thus rarely seen in residential property). Such documents cannot be obtained except with the consent of the party who has asked for the document to be private.
Q. What is your refunds policy?
Please see our terms and conditions.
Q. The property I’m interested in is unregistered; can you supply documents for it?
A. No. If the property is unregistered then the Land Registry will not hold any documents relating to it and you will need to obtain the paper title deeds. This should be held by the owner or if he or she has a mortgage on the property, the mortgage lender. Unregistered deeds are not a matter of public record and you will need the owner’s consent to view them.
